Shop Policies

Shop Policies. 

Last amended 1.5.2018   

Imitation Food

The Food Imitation (Safety) Regulations 1989 has important information relating to the sale of items that imitate sweets, cakes, fruit or other foodstuff. The individual beads must not be resold by you to non-commercial (private) buyers as they present a potential choking hazard and as such do not comply with section 4 of the Food Imitations (Safety) Regulations 1989.

Processing time

The majority of items listed on the website are ready to ship and will be sent as soon as payment is made. There are times when I may have to make an item but even under these circumstances itms are sent within 3 - 5 days. 

Custom and personalised orders. 

Any personalised or custom work will require payment in advance. I will invoice you and you have 7 days in which to pay. If you do not pay by the end of the 7 days I reserve the right to cancel the order. I will start work on your item(s) once I have received payment. The information for any personalised items should be included in the note from buyer section when you pay. I may contact you to confirm the details before any work is started and throughout the making process about your order until it it shipped. 

Shipping address

You are responsible for ensuring the address provided by you on the sales receipt is correct as this is the address I will post to. I will not be held responsible for missing or undelivered parcels if this information is wrong.You are responsible for any additional postage charges in order to resend a parcel if it is returned to me as undelivered and you want the items to be resent. I reserve the right not to refund any shipping charges I have paid if you want a refund for the item(s) under these circumstances as both paypal and etsy state that the address on the sales invoice is the one that it should be sent to  

Estimated shipping times

United Kingdom: 3-10 business days. North America: 2-5 weeks. Europe: 1-5 weeks. Australia, New Zealand and Oceania: 2-5 weeks. Actual delivery time will depend on the shipping method you choose.

I am based in the UK and I do not guarentee any delivery to reach you by a specific date as once it is posted I have no control over the delivery. For ready to ship items - If you order by 12.30 on a weekday your item is posted out that day, I may post Saturdy morning as well if you order before 11am. Outside the UK everything is sent using Royal Mail's International Standard service. There are postage upgrades available if you wish to purchase it at check out  

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options 

This website uses a third party payment service - Paypal. You do not need a paypal account to checkout as you can pay by card with this method. If you wish to use another method please contact me. 

Returns & exchanges

I gladly accept returns. Contact me within 14 days of delivery and return within 28 days of delivery. I can't accept returns for custom items.

Conditions of return 

Unless the item is faulty, buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?Please contact me if you have any problems with your order.

Privacy policy

I will only use your shipping and billing address, and contact informationTo communicate with you about your order, to fulfill your order for legal reasons (like paying taxes). Please see my privacy policy for further details